Privacy Policy

Alto Volkswagen Blacktown is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Alto Volkswagen Blacktown manages personal information. It is structured as follows:

1. Personal information Alto Volkswagen Blacktown collects
2. Use and disclosure of personal information
3. Automated decision making
4. Cookies
5. Links to other websites
6. Marketing
7. Overseas transfers
8. Access and correction
9. Contacting Alto Volkswagen Blacktown and complaints
10. Changes to Privacy Policy

1. Personal information Alto Volkswagen Blacktown collects

The main types of personal information Alto Volkswagen Blacktown collects and holds are:

• contact and identification information for individuals seeking to buy or sell vehicles with Alto Volkswagen Blacktown such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
• vehicle and servicing details for Alto Volkswagen Blacktown's customers including vehicle registration, vehicle purchase details, service appointment bookings;
• finance details for Alto Volkswagen Blacktown's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
• contact details for individuals working for Alto Volkswagen Blacktown's business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with Alto Volkswagen Blacktown.

Alto Volkswagen Blacktown collects personal information in the course of running its business in a range of different ways, typically through:

• interactions with individuals (e.g. through any records Alto Volkswagen Blacktown keeps of telephone calls, or emails received, or messages sent to Alto Volkswagen Blacktown or posted on Alto Volkswagen Blacktown's pages on social media);
• Alto Volkswagen Blacktown's website;
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, Alto Volkswagen Blacktown collects personal information in connection with running its business directly from the individual concerned. On occasion Alto Volkswagen Blacktown may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Alto Volkswagen Blacktown stores personal information in electronic and paper form.

Alto Volkswagen Blacktown uses and discloses personal information as follows:

• to source vehicles and sell them to Alto Volkswagen Blacktown's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
• to manage arrangements with Alto Volkswagen Blacktown's customers and prospective customers;
• to obtain products, services or information from Alto Volkswagen Blacktown's suppliers;
• to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Alto Volkswagen Blacktown knows about them);
• to operate and manage Alto Volkswagen Blacktown's website, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications; and
• for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Alto Volkswagen Blacktown. For example, Alto Volkswagen Blacktown may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Alto Volkswagen Blacktown also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Alto Volkswagen Blacktown uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Alto Volkswagen Blacktown uses in the operation of the computer program is browsing history on Alto Volkswagen Blacktown's websites, name, contact information, and other information you may input into Alto Volkswagen Blacktown's websites. The level of human oversight Alto Volkswagen Blacktown provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Alto Volkswagen Blacktown's staff.

4. Cookies

Alto Volkswagen Blacktown uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Alto Volkswagen Blacktown's web server. Alto Volkswagen Blacktown may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Alto Volkswagen Blacktown's platforms and those social media platforms. Alto Volkswagen Blacktown's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Alto Volkswagen Blacktown's website.

5. Links to other websites

Alto Volkswagen Blacktown's website may contain links to third party websites. Alto Volkswagen Blacktown does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Alto Volkswagen Blacktown and do not wish to receive these communications from Alto Volkswagen Blacktown in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Alto Volkswagen Blacktown.

7. Overseas transfers

Alto Volkswagen Blacktown's website/s are hosted in Australia. On occasion, a third party service provider Alto Volkswagen Blacktown engages or that Alto Volkswagen Blacktown is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Alto Volkswagen Blacktown holds about them by contacting Alto Volkswagen Blacktown during business hours on (02) 8822 0000 or via the contact page.

Alto Volkswagen Blacktown may require an individual making a request to verify their identity before processing their request.

Alto Volkswagen Blacktown will aim to respond to all requests promptly and within 30 days.

Alto Volkswagen Blacktown may refuse a request where permitted or required by law. Alto Volkswagen Blacktown will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Alto Volkswagen Blacktown and complaints

If you have any queries, concerns or complaints about how Alto Volkswagen Blacktown handles your personal information please contact Alto Volkswagen Blacktown during business hours on (02) 8822 0000 or via the contact page. Alto Volkswagen Blacktown may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Alto Volkswagen Blacktown can understand the nature of your concern. In most cases, Alto Volkswagen Blacktown will ask that you put your request in writing.

Alto Volkswagen Blacktown takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Alto Volkswagen Blacktown's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

• Phone: (02) 8822 0000
• Mailing Address: 161 Main St, Blacktown, NSW, 2148

10. Changes to Privacy Policy

Alto Volkswagen Blacktown may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.